1. Booking Contract
Genesis African Tours operates as a tour operator, as well as a supplier and distributor of travel and tourism-related services.
Our Services Include:
- Destination management companies
- Hotels, lodges, and accommodation
- Activity providers and tour operators
- Transport companies and services
Booking Definition
By the term "booking", we refer to the purchase of any product or service offered through our website, communication channels, or at your destination as part of the Genesis African Tours network.
Binding Contract
All bookings become binding once Genesis African Tours issues a written booking confirmation to the email address provided by the customer. This confirmation constitutes the official contract between the customer and Genesis African Tours .
Customer Responsibilities:
- Review confirmation carefully and notify us immediately of any discrepancies
- Payment of any amount confirms acceptance of these Terms and Conditions
- Print or save your confirmation and carry it during your trip
- You must be at least 18 years of age to make a booking
2. Payments and Refunds
Payment Terms
- Agreed payment terms apply to all bookings
- A deposit payment is required at the time of reservation
- The deposit amount depends on safari type and accommodation
Important Notes
- Deposit payments are non-refundable
- For Lodge Safaris: 50% deposit of total booking value
- Credit card/PayPal: 5-8% handling fee applies
Final Payment
The remaining balance is payable at the start of the safari, usually in cash. If payment by credit card or PayPal is preferred, the customer is responsible for covering applicable handling fees (typically 5–8%).
3. Activities and Cancellations
Booking Confirmation
All bookings must be confirmed by payment in accordance with your personal itinerary.
Cancellation Policy
| Cancellation Period | Charge Applied | Notes |
|---|---|---|
| Less than 72 hours prior | 100% charge | Includes no-shows and late arrivals |
| 72 hours to 7 days prior | 75% charge | Partial refund may apply |
| 7 to 21 days prior | 50% charge | Half of total booking value |
| 21 days or more prior | No charge | Full refund (deposit may be non-refundable) |
No-Show Policy
No-shows (including late arrival after the meeting time) will be charged 100%. Genesis African Tours reserves the right to resell bookings of no-show guests.
Cancellation Procedure
All cancellations must be made in writing via email to: info@genesisafricansafaris.com
4. Alcohol and Drugs Policy
Refusal of Service
Guests who are clearly under the influence of alcohol or drugs will be refused participation without any right to a refund.
Safety Concerns
If a guest becomes disruptive or unsafe during an activity:
- They may be removed from the tour or vehicle
- Return transport will be arranged at the guest's own expense
- Guests are liable for any costs incurred due to wilful damage
Zero Tolerance
Genesis African Tours maintains a zero-tolerance policy for substance abuse that compromises the safety of our guests, staff, or wildlife.
5. Right to Cancellation or Amendments (Force Majeure)
Genesis African Tours and its suppliers reserve the right to cancel or amend bookings due to circumstances beyond our control, including but not limited to:
Refund Policy for Force Majeure
In such cases, customers will be notified immediately. If no acceptable alternative can be arranged, a full refund will be issued once Genesis African Tours receives confirmation from the supplier.
6. Insurance and Travel Protection
Mandatory Recommendation
All customers are strongly advised to obtain comprehensive travel insurance prior to departure.
Insurance Should Cover:
- Medical expenses and emergency evacuation
- Trip cancellation and interruption
- Personal belongings and baggage loss
- Personal liability and accident coverage
Why Insurance is Essential:
- Protects against unexpected cancellations
- Covers medical emergencies in remote areas
- Essential for adventure travel in Tanzania
7. Shortcomings and Service Expectations
A shortcoming occurs when services received differ significantly from what was booked and confirmed, or when insufficient or negligent information is provided.
Not Considered Shortcomings:
- Minor travel delays
- Normal variations in weather or climate
- Unrealistic expectations of wildlife sightings
- Issues caused by the traveler's own negligence
Our Commitment:
While we strive for accuracy, errors may occur. If identified, we will notify you within 3 working days after your reservation.
We reserve the right to cancel the booking with a full refund if errors are identified.
Travel Guide
Failure to follow guidance provided in our Tanzania Travel Guide is not considered a shortcoming of Genesis African Tours .
8. Modifications and Errors
Right to Modify
Genesis African Tours reserves the right to modify website content at any time and update information without prior notice.
Error Correction
We reserve the right to correct pricing or clerical errors. We accept no responsibility for unintentional typographical or clerical errors.
Price Accuracy
While we make every effort to ensure price accuracy, Genesis African Tours reserves the right to correct any errors in pricing or service descriptions that may appear on our website or in promotional materials.
9. General Liability Disclaimer
Limited Liability
Genesis African Tours cannot be held responsible for accidents, injuries, illness, death, or damages that occur during a trip when such incidents arise through no fault of our own or our suppliers.
Not Our Responsibility:
- Pre-existing medical conditions
- Failure to obtain adequate travel insurance
- Failure to follow safety instructions
- Loss or damage to personal belongings
Safari-Specific Considerations:
Wildlife viewing involves inherent risks. While we prioritize safety, we cannot guarantee specific animal sightings or control wildlife behavior. Participants accept these risks when booking a safari experience.
10. Questions and Complaints Related to Bookings
Before Departure
For inquiries or complaints before departure, please contact us via email: info@genesisafricansafaris.com
During Your Trip
Complaints must be reported immediately to the relevant supplier or service provider. Obtain written confirmation before departing the location.
After Your Trip
Written complaints must be submitted within 30 days. Include your booking reference and all relevant documentation.
Our Commitment
We encourage open communication and are committed to resolving issues fairly and promptly. Our goal is to ensure every guest has a memorable and positive safari experience.
11. Contact Information
Our Location
Arusha, Tanzania
Based in the safari capital of Tanzania, we're your gateway to unforgettable African adventures with clear terms and professional service.
Email Us
info@genesisafricansafaris.com
For questions about these Terms and Conditions, booking inquiries, or general information about our safaris.
Response Time & Support
We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters related to existing bookings, please include your booking reference in the subject line.
By making a booking with Genesis African Tours , you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated: March 2024 | Version 3.2